How do I test my microphone in Windows 10?

If you are having problems with your microphone, you can test it via the Sound Settings Page

To do this, enter “Sound” into the search bar (next to Start)

As you type, you will see the search results.

Select Sound Settings

The Sound Settings page will be displayed.

The top part is Output to the speakers

The bottom part is Input (microphone)

Check that a microphone is listed. If a microphone is listed, then try speaking. You should see the microphone sound bar move. If it moves, then all is well, and you microphone should be working.

If it does not move, check that the microphone is not muted.

If no microphone is listed, it could be that you microphone has been disabled. Click on “Manage Sound Devices” and check that your microphone is not disabled.

More Links

https://support.microsoft.com/en-ph/help/4027981/windows-10-how-to-set-up-and-test-microphones

https://answers.microsoft.com/en-us/windows/forum/all/i-need-my-microphone-to-be-installed-on-windows-10/25096163-5e8b-4d6a-9067-17bc92e738ad

 

iPad for newbies

So, you have a new iPad, perhaps it is a gift. And now, you are wondering just what you are supposed to do with it.

Here are some videos which may help you to get started.

First of all, not sure how to turn it on, or how to control the volume? Then this video is for you: https://www.youtube.com/watch?v=OQdC_hHlS7k&list=PLF61ED46632342CFF

iPad Tutorial

Tutorial 1: https://www.youtube.com/watch?v=sLzCXB-BD9g

Tutorial 2: https://www.youtube.com/watch?v=9EjA6tZgSTs

Tutorial 3: https://www.youtube.com/watch?v=xfqJ955s1XM

Tutorial 4: https://www.youtube.com/watch?v=y0ozI9xEA1I

 

 

Andoid Phone or iPhone for newbies

OK, so have an Android phone, or an iPhone but you are not sure how to use it. Or you need to set up WiFi, and no-one showed you how to do this in the shop. Maybe you have had a phone for years that only did text and phone calls, but now you have upgraded and it is all different. Don’t worry, you are not alone. Everyone has to start somewhere, and it will take time and practice to get to grips with the new technology.

So here are a carefully curated set of links for novices. These will open in YouTube, because it is better to see someone using the phone. If a picture is worth 1,000 words, then a video is worth at least 10,000.

Android Phone (anything but an iPhone)

ConsumerCellular have a collection of videos which can be viewed online. The videos support a wide range of Android phones, so are a useful resource. These videos begin at the beginning, how to turn the phone on, set up the phone, connect to Wi-Fi etc.

https://www.consumercellular.com/Help/videos-and-manuals

If you do not see your phone, don’t worry. What changes are the buttons and the camera, the basic screen stays the same. Look for a phone which seems similar to your phone. The topics that are covered are:

  • Overview and Tour – The outside of the phone, how to charge it and turn it on
  • Getting Started
  • Making and receiving calls
  • Sending texts
  • Using email and the internet
  • Using the camera
  • Inserting and removing the Sim card, battery and SD card
  • Voicemail

There are some other videos which apply to all phones, such as managing Wi-Fi settings or Managing Apps. So is three is something not listed for your particular phone, try looking at the videos for another phone. The Samsung Galaxy J3 has a large number of videos and can be found here: https://www.consumercellular.com/samsungGalaxyJ32016

iPhone

If you are struggling with an iPhone or an iPad (or you have a relative who is struggling) these videos may be useful

The outside of the iPhone (ports, switches etc) https://www.youtube.com/watch?v=Vv5fc7Nq5eQ

This is useful for someone who has an iPad or an iPhone: https://youtu.be/pQnmIjsmx9M

And this is an introduction to the iPad: https://www.youtube.com/watch?v=hXBwDa1ohck

Problems with Windows Update

Windows Updates are always annoying, just as you want to turn your computer off, or you are in a hurry for your computer to start, your computer goes into update mode.

Very frustrating. But even more frustrating is this message, that these changes are being undone. Many users will find that they are stuck in a repeating cycle of failed updates

Why does this happen?

  1. Windows Update cache has become corrupted
  2. Conflict with AntiVirus program
  3. Not enough disk space or unreliable internet connection
  4. Faulty Windows update.

This article tackles one problem that occurs with regular monotony, that is the twice-yearly Windows 10 feature update. These updates are not optional, but they can be problematic and do not always install automatically.

Your options are

  1. Run the Windows Update Troubleshooter
  2. If you use a third party antivirus program, try turning this off and then attempt the update.
  3. Use the Microsoft Update Assistant to update to the latest version of Windows 10. Takes a long time, but it will work.

Windows Update using the Microsoft Update Assistant

  1. If you are using a laptop, make sure that it is plugged in, and not running on battery power.
  2. Create a system image and a recovery disk (Use Back up and Restore (Windows 7) from the Control Panel. This is somewhat buried in the system. Will it be needed? Probably not but it will help to restore your computer if something goes seriously wrong.
  3. Start the Windows 10 update. This will take time, maybe a few hours, so allow for plenty of time, perhaps let it run overnight. Go to https://www.microsoft.com/en-us/software-download/windows10
  4. Click on Update Now. Click on Save (saved to Downloads). When the download is finished (it doesn’t take long), run the program, following the instructions.
  5. When it is finished, your computer will restart, and you will be able to log on as normal

More information

10 things you can try: https://www.zdnet.com/article/windows-update-failed-here-are-10-fixes-you-can-try/

7 things to try: https://www.drivereasy.com/knowledge/windows-update-fails-fixed/

https://howtofixwindows.com/windows-10-version-1909-failed-to-install/

How do I find my Google Contacts

One of the great mysteries of the universe is why software developers keep changing things. Gmail for instance. In a previous existence, it was possible to find the contacts tab so you could edit your contacts, create mailing lists etc. But now it has changed, and the contacts seem to have disappeared, and what looks like a link to contacts, is actually a link to “Hangouts”. Quite useful if you wish to chat to someone face to face, but not if you wish to create an email to send to a list of friends.

The contacts tab has not disappeared, but it is more difficult to find.

There are two ways to find the Contacts app.

Go to https://contacts.google.com. Bookmark this page, so you can find it again.

 

Alternatively, click on the “Apps” button and navigate to the Contacts icon:

 

A list of available apps will be displayed

Look for the Contacts Icon

The problem is that the Contacts icon is not always displayed.

In this case click More and another list of functions will be displayed

 

Your Windows 7 PC is out of support

If you are still running Windows 7, you will get this screen.

So, what are your options?

  1. Ignore the warnings and continue using Windows 7. If you do so, make sure you have Anti-Virus installed, and you are not relying on Windows Security Essentials. This is not a recommended option.
  2. Upgrade to Windows 10. You will need at least 4GB of Ram, preferably 8, to run Windows 10. You can upgrade for free. But there may be some problems, especially for an older machine, and some printers and scanners may not be supported.
  3. Buy a new computer with Windows 10 already installed.
  4. Install a Linux based system to run alongside Windows 7.

Whatever you choose to do, Margot’s IT Support can help. Get in touch for help.

Chrome Book – reset Cookies

If your Chromebook is acting strangely when you are logging into your favourite websites (such as Banking), it may be because your cookie cache is overfull.

Note, once all your cookies are deleted, you will be logged out of your favourite sites, so you will have to log back in again.

Clear all cookies

If you remove cookies, you’ll be signed out of websites and your saved preferences could be deleted.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under “Privacy and security,” click Site settings.
  5. Click Cookies  See all cookies and site data  Remove all.
  6. Confirm by clicking Clear all.

Delete specific cookies

Delete cookies from a site

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under “Privacy and security,” click Site settings.
  5. Click Cookies  See all cookies and site data.
  6. At the top right, search for the website’s name.
  7. To the right of the site, click Remove

Delete cookies from a period of time

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools
    Clear browsing data.
  4. At the top, click the dropdown next to “Time range.”
  5. Choose a time period, such as the past hour or the past day.
  6. Check “Cookies and other site data.” Uncheck all the other items.
  7. Click Clear data.

Useful Links

https://www.meetchrome.com/delete-chromebook-cache-and-cookies/

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en